TERMS & CONDITIONS
Article 1 – Definitions
These terms and conditions use the following definitions:
Agreement: the purchase agreement and/or the agreement to design, produce or repair textile products and/or related accessories;
Charlie Dean Bridal: the legal entity which sells, designs, produces or repairs textile products and/or related accessories for the client;
Products: textile products and/or related accessories;
Client: every person or legal entity to which Charlie Dean Bridal sells Products, and/or which requests Charlie Dean Bridal designs, produces or repairs textile products and/or related accessories.
Article 2 –Charlie Dean Bridal identity
Charlie Dean Bridal
Ravenhorst 33
3085VX
Rotterdam
phone: +31 6 38008171
E-mail: charliedean.bridal@gmail.com
Article 3 – Applicability of terms & conditions
3.1. These terms are applicable to agreements between Charlie Dean Bridal and the Client.
3.2. There will be no exceptions to these terms, unless parties agree to alternate terms in writing.
3.3. Any terms and conditions used by the Client are explicitly refused, unless agreed to explicitly and in writing.
Article 4 – Quotes and realization agreement
4.1. If an offer has a limited period of validity or is made subject to conditions, Charlie Dean Bridal will explicitly state this in the offer.
4.2. An agreement between Charlie Dean Bridal and the Client is realized when the Client accepts Charlie Dean Bridal's offer. Acceptance by the Client occurs digitally, by telephone or verbally.
4.3. Obvious mistakes or obvious errors in the offer do not bind Charlie Dean Bridal.
Article 5 – Exclusion of right of withdrawal
5.1. Charlie Dean Bridal Products are excluded from the right of withdrawal because the Products are custom made to measure and manufactured according to the Client's specifications, and/or preferences.
Article 6 – Pricing
6.1. All prices quoted by Charlie Dean Bridal include VAT, unless otherwise indicated by Charlie Dean Bridal.
Article 7 – Payment
7.1. Unless otherwise agreed, the Client is required to pay a minimum 50% deposit upon entering into the Agreement. The remaining invoice amount must be paid by the Client no later than the time Charlie Dean Bridal dispatches the Products to the Client, unless the parties have agreed otherwise.
7.2. Any payment term applicable between the parties is a strict deadline as defined in Article 6:83, paragraph 1, and subparagraph a, of the Dutch Civil Code. In the event of late payment, the Client defaults, without any notice of default being required, and is liable to pay damages to Charlie Dean Bridal. In such a case, the Client is, in any case, liable for statutory (commercial) interest on the total outstanding principal amount, as well as compensation for the extrajudicial collection costs incurred and/or to be incurred by Charlie Dean Bridal, pursuant to Article 6:96, paragraph 2, subparagraph c, of the Dutch Civil Code.
Article 8 – Right of retention
8.1 Charlie Dean Bridal retains ownership rights in respect of Products delivered by Charlie Dean Bridal to the Client until the full price agreed upon between the parties for those Products has been paid.
8.2. Charlie Dean Bridal may exercise its right of retention on Products that are in its possession and should be delivered to the Client if and for as long as:
- timely payment of the agreed price with the Client, including any interest and costs, is not made;
- the Client fails to make prior payments under a previous agreement.
Article 9 – Delivery and returns
9.1. Charlie Dean Bridal endeavors to punctually meet the delivery dates agreed with the Client.
The delivery dates agreed between Charlie Dean Bridal and the Client are target dates and are not to be considered deadlines as referred to in Article 6:83, paragraph a, of the Dutch Civil Code.
9.2. The risk of damage and/or loss of Products rests with Charlie Dean Bridal until the moment of dispatch to the Client. From the moment Charlie Dean Bridal dispatches the Products to the Client, the risk, as stated above, passes to the Client.
9.3 Charlie Dean Bridal does not accept cancellations once an order has been placed due to fees charged by payment providers which are non-refundable.
9.4 Non-custom made products are eligible for return only when the product is unworn, in original packaging, undamaged, unmarked, and unscented. Clear signs of use will disqualify the product from returns.
Article 10 – Conformity and complaints
10.1. The Client can no longer claim that the Products delivered to them by Charlie Dean Bridal do not comply with the agreement if the Client has not notified Charlie Dean Bridal of this within 14 days after receiving the product, unless he Client can show they could not have discovered or reasonably should not have discovered this until a later time.
10.2. Deviations in the Products regarding fit, color, structure, etc., only constitute grounds for complaint if these deviations are technically unacceptable according to applicable and customary standards or commercial practices.
Article 11 – Client obligations
11.1. The Client is obligated to inform Charlie Dean Bridal of any facts and/or circumstances that may affect the performance of the Agreement, to the extent the Client was or should have been aware of them. This includes, for example, size fluctuations due to pregnancy or (intended) weight loss.
11.2. Cancellation of the wedding is at the Client's own risk and expense and cannot be held against Charlie Dean Bridal.
Article 13 – Privacy
13.1. Charlie Dean Bridal will treat privacy-sensitive information regarding the Client confidentially.
13.2 If Charlie Dean Bridal processes the Client's personal data, this processing will take place in accordance with Charlie Dean Bridal's privacy policy. This can be found at: www.charliedean.nl
Article 14 – Force majeur
14.1. Charlie Dean Bridal is not liable for its failure to perform and is not obligated to fulfill its obligations under any agreement with the Client if Charlie Dean Bridal is prevented from doing so by any form of force majeure, except in the case of intent or deliberate recklessness.
14.2. "Force majeure" as referred to in the previous paragraph means: natural disasters,
war, epidemics/pandemics, government measures, terrorist attacks,
the unavailability of ships, trucks, or other transport, riots, labor unrest, accidents,
the imposition of sanctions, the collapse of buildings, fire, explosion, major illness or an accident, as well as any other cause beyond the control of Charlie Dean Bridal.
Article 15 – Liability
15.1. Charlie Dean Bridal's liability is limited to the invoice amount of the order
15.2. Charlie Dean Bridal is not liable for any damages of any kind arising from Charlie Dean Bridal's reliance on incorrect and/or incomplete information provided by or on behalf of the Client.
15.3 Charlie Dean Bridal is not liable for indirect damages, including interruptions to the Client's business operations, lost profits, lost savings, and consequential damages, in any way related to or caused by the performance of the work by Charlie Dean Bridal.
15.4. Charlie Dean Bridal reserves the right at all times, if and to the extent possible, to undo any damage suffered by the Client.
15.5. The limitations of liability contained in these terms and conditions do not apply if the damage is due to intent or deliberate recklessness on the part of Charlie Dean Bridal.
15.6. Charlie Dean Bridal is authorized to use the services of third parties. Charlie Dean Bridal will always exercise due care when engaging third parties and is not liable for damages resulting from the shortcomings of third parties. Charlie Dean Bridal is authorized to accept any limitations of liability from third parties on behalf of the Client without prior consultation with the Client.
Article 16 – Intellectual property
16.1. All intellectual property rights of Charlie Dean Bridal, including (but not limited to):
drawings, designs, samples, models, images, and all carriers of the aforementioned
rights (hereinafter collectively: "the IP Rights"), remain the property of Charlie Dean Bridal at all times.
It is not permitted to use these intellectual property rights without the prior consent of Charlie Dean Bridal.
Article 17 – Varia
17.1 If any provision of these terms and conditions is void or voidable, the legally permissible provision that best reflects the parties' intention as reflected in the void or voidable provision shall prevail over that provision, and the remaining provisions of these terms and conditions shall remain in full force and effect.
Article 18 – Applicable law and court
18.1. All agreements between Charlie Dean Bridal and the Client are governed by Dutch law, to the exclusion of the Vienna Sales Convention.
18.2. Disputes between Charlie Dean Bridal and the Client will be settled exclusively by the court which has jurisdiction where Charlie Dean Bridal is registered.
Version, 01 November 2025